Newsroom

Lieber geschätzter Kunde,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming October holidays.

Please refer to the table below outlining the affected instruments:

* All hours are provided in GMT+3 (Server Time in MT4/MT5.)

Please note that in the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.

If you have any questions or require any assistance, please contact our support team via Live Chat or email: [email protected] oder Telefon +248 4373 105.

Lieber geschätzter Kunde,

PU Prime is pleased to announce the introduction of pre-market trading sessions for 20 selected US Shares products on MT5 starting from 2^nd October 2023 to further optimise the competitiveness and improve the trading environment.

Please refer to the table below for optimisation:

*All hours are provided in GMT+3 (Server Time in MT5.)

Please note:
•  Pre-market sessions: Leverage for the 20 selected US Shares positions is limited to 1:5；After the market opens at 16:30, leverage will be recalculated and set to 1:20, remaining unchanged thereafter.
•  Main sessions: All new positions opened will remain leverage at 1:20.
•  15 minutes prior market close: New positions opened for the 20 selected US Shares positions will have a leverage limit of 1:5.

During pre-market trading sessions, there are wider spreads, lower liquidity, and higher volatility, we recommend clients to properly manage their positions to ensure sufficient funds in the account and trade cautiously.

Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Customer Care Team per Live Chat oder E-Mail:[email protected] oder Telefon +248 4373 105.

Lieber geschätzter Kunde,

In regard to the recent PU Prime system upgrade, we are fully aware of its implication on the account opening and registration process.

We are pleased to inform that all the systems and processes had been restored and fully functional. Hence, we encourage our clients to login into client portal to complete the registration.

We would like to express our gratitude for your patience and understanding in this matter.

Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Customer Care Team per Live Chat oder E-Mail: [email protected] oder Telefon +248 437 3105.

Lieber geschätzter Kunde,

PU Prime have recently completed a system upgrade on the following date and time.

• Client Portal / IB Portal: 23rd September 2023 between 03:00 AM (GMT+3) to 3:00 PM (GMT+3).
• PU Prime Applications: 23rd September 2023 03:00 AM (GMT+3) until 24th September 2023 03:00 AM (GMT+3).

We are pleased to inform that the system upgrade had been completed successfully.
All the systems and processes had been restored and fully functional.

We would like to express our gratitude for your patience and understanding during the period of system upgrade.

Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Customer Care Team per Live Chat oder E-Mail: [email protected] oder Telefon +248 4373 105.

Lieber geschätzter Kunde,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Customer Care Team per Live Chat oder E-Mail: [email protected] oder Telefon +248 4373 105.

Lieber geschätzter Kunde,

To ensure the continued performance, reliability, and security of our systems, PU Prime will upgrade its system on:

• Client Portal / IB Portal: 23rd September 2023 between 03:00 AM (GMT+3) to 3:00 PM (GMT+3).
• PU Prime Applications: 23rd September 2023 03:00 AM (GMT+3) until 24th September 2023 03:00 AM (GMT+3).

Access to our Client Portal, IB Portal and PU Prime Application will not be available during the hours mentioned above.

All the functions will be suspended. (Including deposit and withdrawal)

The following systems/processes would not be affected: 1) MT4
2) MT5
3) PU Social
4) Web Trader
5) CPA Cellxpert
6) PAMM
7) MAM

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

Wenn Sie Fragen haben oder Hilfe benötigen, wenden Sie sich bitte an unser Customer Care Team per Live Chat oder E-Mail: [email protected] oder Telefon +248 437 3105.