Newsroom

Dear Valued Client,

PU Prime will be upgrading its MT4/MT5 servers starting from 10 March 2024 07:00 hrs. (GMT+2) until 10 March 2024 15:00 hrs. (GMT+3).

Access to MT4/MT5 accounts will not be available during the server upgrading period. All orders would not be executed during the server upgrading period.

Gentle Reminder:

Deposit, withdrawal, data searching functions and account opening applications would still be available. We recommend clients make proper arrangements in advance.

Once the upgrade has been completed on 10 March 2024 16:00 hrs. (GMT+2), the server time will transit from GMT+2 to GMT+3, commencing at 15:00 hrs. (GMT+3). Access to MT4/MT5 servers will be restored.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 437 3105

Dear Valued Client,

Please note that in observance of the upcoming US Daylight Saving Time on 10 March 2024, MT4/MT5 system time zone will be switched from GMT+2 to GMT+3, there will be changes to PU Prime’s trading schedule starting from 10 March 2024.

Except from the server time changes in MT4/MT5 system, kindly refer to the table below for the schedule of all the instruments that are subject to changes:

*All hours are provided in MT4/MT5 Server Time.

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you use an EA/Indicator that requires trading hours to be manually entered, please ensure that you make the necessary adjustments to reflect this change.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4671 948.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+2 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:[email protected], or phone +248 4671 948.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming March holidays.

Please refer to the table below outlining the affected instruments:

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/news/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.

Dear Valued Client,

PU Prime would launch MT5 Server Version Upgrade to the latest version from 24 Feb 2024 00:00 hrs. to 24:00 hrs. (GMT+2) to further optimise the trading environment.

Once the upgrade has been completed, access to MT5 servers will be restored, the Upgraded MT5 Server Version will be 4040.

Please ensure your MT5 trading platform is up to date with the latest version after 25 Feb 2024.

The MT5 version can check as follows:
IOS: Open MT5 trading platform – “Settings” – “Settings”
Android: Open MT5 trading platform, then click in the navigation bar upper left – “About”
PC: Open MT5 trading platform – “Help” – “About”

If it’s not the latest version, we recommend you uninstall the old version and download it again from PU Prime official website: https://www.puprime.net/mt5/

Important Note:

We would like to advise clients to manage their accounts and trades. Do ensure that there are sufficient funds in your trading account to maintain your open positions to prevent your positions from getting liquidated due to a margin stop out.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: [email protected] or phone +248 437 3105.